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Dubai Customs, “The Mother of Government Departments”

Inception and Development
Dubai Customs is one of the earliest government departments known as “Al Furdha”, a classic Arabic term for “berth”, i.e. the designated location in a port or harbor used for mooring ships when they are not at sea. Firmly established, Dubai Customs was called “the Mother of Government Departments”, particularly because some of the other departments were based at the Customs old building and financed through the revenue collected by Customs.
Over its long history spanning over a century, Dubai Customs never stopped evolving. In the era of the late Sheikh Rashid Bin Said Al Maktoum, Ruler of Dubai, Dubai Customs adopted an institutional direction. The first floor of the Customs old building was used by the Ruler of Dubai as his official office, reflecting the critical role of Customs and its position in Dubai, which was renowned for its trade and traders.
Keeping on its corporate building and development process, Dubai Customs gained a wide regional and international reputation. Due to its advanced infrastructure and state-of-the-art management facilities and services, Dubai Customs became a destination of choice for investors and businessmen.
On April 1st, 2001, Dubai Customs entered a new stage when the late Sheikh Maktoum Bin Rashid Al Maktoum, Ruler of Dubai issued Law No. (1) of 2001 establishing the Ports, Customs and Free Zone Corporation, i.e. merger of Dubai Customs , Dubai Ports and Free Zone Authorities. On May 1st, 2001 H.H. Sheikh Mohammed Bin Rashid Al Maktoum, UAE Vice-president, Prime Minister and Ruler of Dubai, who was then Crown Prince of Dubai and Minister of Defense and Chairman of the Ports, Customs and Free Zone Corporation (PCFC) issued a decree appointing Sultan Ahmed Bin Sulayem as the Executive Chairman of PCFC.
Being part of a major corporation contributing to Dubai’s economy, Dubai Customs started to reconcile its new organizational position. To do so, a comprehensive review of its organizational structure, strategy and operations was conducted. A detailed report identifying areas of weakness and strength was produced. The report was a startup point for reconsidering the organizational strategy, objectives, processes and procedures. A new strategy, organizational structure and future plan in-line with Dubai’s vision, expectations and future expansion plans have been developed. Dubai Customs undertook a reform and modernization program in order to accomplish its goals and objectives while meeting its vision as the leading Customs administration in the world.

Official Working Hours
  • Operations/Inspection: Saturday to Thursday from 07:30 to 14:30
  • Administrative departments: Sunday to Thursday from 07:30 to 14:30Note: Some operations and Inspection sections at Customs Centers work in shifts covering a 24-hour operation. Working hours for each shift shall be determined by the respective Center Managers.
Employees Duties
  • The employee shall be banned from acting adversely to the duties of his job or behave indecently in contradiction with the general morals and job requirements and integrity.
  • The employee shall not carry out a third party paid or unpaid job even after the official working hours unless permission from the Director General is obtained.
  • The employee must not have any personal interest or brokerage in business or contracts relating to the Organization operations, which fall within the scope of his jurisdictions.
  • The employee must maintain the organization’s property and not disclose any trade secret, which he may view by virtue of his job whether confidential in nature or governed by instructions issued to him.
Employees Incentives
1. Suggestion and Reward System (SRS)
Dubai Customs encourages all employees to appreciate their ideas and suggestions, which may develop business, reduce costs, increase income or improve service offering. A Suggestion and Reward System (SRS) through which suggestions are submitted and studied and employees are rewarded has been introduced.
2. Tanafus:
Employees Appreciation and Encouragement Guide’ objectives:
  • Encourage employees to improve performance.
  • Create honest competition climate among employees.
  • Demonstrate employees` distinguished experiments as to make use of them.
  • Appreciate employees` efforts aiming to the organizational development.
  • Develop corporate loyalty and encourage team work.
Employees compete to win the title of “distinguished employee” by being nominated by their departments according to the following categories:
  • Quarterly Reward Categories:
1. Distinguished employee (supervisory jobs, executive posts, service jobs).
2. Seizures (as per inspectors reward approved system).
3. Distinguished teamwork.
  • Annual Reward Categories:
1. Years of service (20 years and above).
2. Retired employees.
3. Unknown Soldier at Divisional level.
4. Distinguished department at divisional level.
5. Leader employee at Divisional level.
3. Annual Reward Ceremony
The organization organizes annual reward ceremony for rewarding employees including a number of distinguished categories and business units.
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